Privacy Policy

At AIA Solutions Pty Ltd, safeguarding your privacy is of utmost importance to us, and we operate in compliance with the Privacy Act 1998. This Privacy Policy outlines our current practices regarding the collection and use of personal information.

Information Collection and Usage: When arranging finance on your behalf, we request the necessary information to advise you on your finance needs and borrowing capacity. We furnish lenders with the information they require to evaluate lending decisions and terms.

Additionally, we use your information to manage ongoing needs like refinancing and maintain our client relationship through invoicing, surveys, etc. We may communicate with you through electronic means unless you indicate otherwise.

We may occasionally inform you about new services, special offers, events, or pertinent articles. Regular updates on finance matters may be sent via email or post. If you prefer not to receive this information, please inform us.

Internally, we use your information to enhance our services and resolve issues.

Anonymous Data and Cookies: We employ technology to gather anonymous data about website usage, which includes server addresses, visit date and time, accessed pages, and browser type. This data is used solely for statistical analysis, improving website content and functionality, understanding clients and markets, and enhancing services.

To collect this data, we might use "cookies," small pieces of information sent to your browser and stored on your computer's hard drive. Cookies enhance website functionality and do not personally identify users. You can configure your browser to notify you of cookies, allowing you to accept or decline. If you use temporary cookies, rest assured they're destroyed upon leaving the site. In the case of permanent cookies, they allow the site to recognize your computer in subsequent visits.

Impact of Information Withholding: For us to provide comprehensive advice on your borrowing capacity and loan suitability, we require all relevant information.

Information Security and Retention: We are dedicated to maintaining the reliability, accuracy, completeness, and currency of personal information while safeguarding its privacy and security. We retain personal data as needed for its collection purpose or to comply with legal and ethical reporting or document retention requirements.

Information Disclosure: We won't disclose collected information unless required or permitted by law. This includes sharing information with lenders to facilitate lending decisions and related matters.

If you have any questions or concerns about your privacy, please contact us. By using our services, you consent to the practices outlined in this Privacy Policy.